MAS, along with other insurers, is working closely with EQC to allow us to manage Kaikoura earthquake claims without any direct involvement with EQC. This means you don’t have to deal with multiple agencies for your claim – you just need to deal with us.
If you have made an EQC claim through MAS, here’s information on how MAS will manage your claim on behalf of EQC.
EQC customer entitlements under the Earthquake Commission Act will not change and EQC will still assess land damage claims and coordinate land assessments. Claims for commercial buildings with earthquake damage are not covered as EQC's cover is for homes and not businesses.
The deadline for lodging an EQC claim was 14 February 2017. If you haven’t lodged a claim, your MAS policy covers:
| Building | MAS provides cover for earthquake damage not covered by EQC; for example, paths, driveways, fences, outside pools. You can either get quotes to repair this damage and we’ll arrange to have the work completed, or we can arrange a contractor to do this for you. |
| Content | MAS’s cover provides for full replacement of the cost of replacing or restoring your contents destroyed or damaged in the earthquake. MAS will replace your contents with the nearest equivalent item. It covers damage not covered by EQC; for example, artworks, collectables, that is settled by MAS. |
- Guide to taking photos to support your insurance claim
- What emergency support is available and where can you get assistance?
- Free stress counselling and support available for MAS Members
- This factsheet outlines the services available for those who have received an insurance settlement payment.
If you’ve settled your claim and begun the repair or rebuild process, below is a useful guide to help you through the process.
Please be assured that MAS will do everything we can to support our Members during this difficult time.
The MAS Team
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