MAS voted Consumer People's Choice

MAS has been voted Consumer People's Choice by our Members 9 years in a row for House, Contents and Car insurance. 

This significant achievement is based on Consumer NZ's annual customer satisfaction survey, which now includes over 6,400 respondents, made up of their members, supporters and a nationally representative sample of New Zealanders.  

MAS had the highest overall satisfaction rating for house and car insurance at 76% and 81% respectively.  

“Winning People’s Choice across multiple insurance categories is no small feat and reflects MAS’s continued focus on customer satisfaction,” says Jon Duffy, Consumer NZ chief executive. 

MAS was praised by Members for providing products that are tailored to Members’ needs and are easy to understand and offer value for money. 

“We are incredibly honoured to have our Members vote us Consumer People's Choice for 9 years in a row,” says Suzanne Wolton, Chief Executive of MAS.  

“This recognition is a testament to the dedication and hard work of our entire team, who consistently strive to provide exceptional service to our Members. 

“At MAS, our focus has always been on putting our Members first, so this recognition reaffirms our commitment to providing premium insurance products that meet our Members’ needs and offer value for money.” 

Consumer NZ’s rigorous survey methodology ensures that the People’s Choice recognition accurately reflects the opinions of New Zealand consumers. Satisfaction is based on the proportion of respondents who rated their experience 8 to 10 out of 10, indicating they were “very satisfied”.