New team of in-house motor assessors at MAS

MAS is pleased to announce a new team of expert in-house motor assessors to streamline motor vehicle claims. 

As a mutual, we’re here for our Members and have their best interests at the heart of every decision we make. This change has been introduced in response to Member feedback to ensure that MAS can get Members back on the road as quickly and efficiently as possible after a motor vehicle claim.  

A total loss claim at MAS used to be managed by a third party and typically took anywhere from 8 to 34 days to fully process these claims from start to finish. 

“Having in-house expertise means Members have the convenience of an even smoother claims experience with more support at each step, says Chris Sutherland, MAS Chief General Insurance Officer. 

“They also have the benefit of a dedicated team with in-depth industry knowledge and less time waiting on progress updates.” 

With a wealth of motor industry experience, MAS in-house assessors are in regular contact with a range of manufacturer repairers. This ensures that they’re up to date on which technicians have the best skills for our Members’ repairs and where to go for the shortest wait times.  

“With increased visibility over the entire process, the MAS team can authorise motor repairs and make quicker decisions on total losses, all with the usual gold standard service that makes MAS stand out from the rest,” added Chris. 

“Our first total loss vehicle claim handled by the new in-house assessor team, was completed in just over 4 hours as opposed to several days when it went through a third-party assessor. It’s all about getting vehicle claims sorted faster with less fuss, and it's just another way MAS is here to help."