Want to lodge a new claim?

You can visit our make a claim page or call us 24/7 on 0800 800 627 (select option 1).

Want to discuss an existing claim?

You can call us on 0800 800 627 (select option 1) or fill out the contact form below.

Our claims team is available to assist you Monday to Friday 8:00am to 5:30pm. 

Are you calling from overseas?

Please phone +64 4 478 8863.

The house insurance repair process

Guide to house insurance and assessment process.

Find out more

What to do if you're in a car accident

How to report accidents and lodge claims.

Find out more

Send us a message

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Make a change to your policy

Make a Change to a House Insurance Policy Visit the link
Make a Change to a Contents Insurance Policy Visit the link
Make a Change to a Motor Vehicle Insurance Policy Visit the link
Make a Change to a Boat Insurance Policy Visit the link
Make a Change to a Life and Income Insurance Policy Visit the link
Make a Change to a Business Risk Policy Visit the link

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Set up your Direct Debit Authority Visit the link