Frequently asked questions
- Performance
- What annual statements will I receive?
- Account details and investment dashboard
- Projected retirement balance and weekly income
- Tax
- Contributions
Performance
How do I find out more information about how my funds are performing?
There are several ways you can learn more about how your fund(s) are performing.
1. Fund updates
Fund updates provide information about how has performed, the types of assets it has invested in, and what fees it has charged. Learn more below:
2. Fund performance
To learn more about your investment performance over time, view updates on fund unit prices and returns on our website here:
3. Investment market updates
Discover the latest news from MAS including investment market updates on our News page.
What annual statements will I receive?
This will depend on what product you have with us:
| MAS KiwiSaver Scheme |
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| MAS Retirement Savings Scheme |
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| MAS Investment Funds |
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Note investors in MAS Investment Funds will also receive an Investment Summary Statement every 6 months.
Account details and investment dashboard
Why don't my personal details reflect any recent changes?
The annual statements (Member Annual Statement and/or Tax Certificate) are based on data available as of 31 March 2024. If you have updated your personal details since 31 March 2024, changes will appear in next year's annual statements.
You can review and check your current account details by using the MAS Investor Portal where most investors can also make changes (including your PIR). If you have not yet registered for the MAS Investor Portal, please click the button below and select ‘Member Registration’ and follow the simple instructions. If you have any questions, you can email masinvest@linkmarketservices.com or call us on 0800 627 738.
Log in or Register for MAS Investor Portal
Investors with an entity account (such as a trust or company) in MAS Investment Funds will need to call us to update their account details.
Why are my reported fund holdings and/or future investment strategy different to my current fund holdings and/or investment strategy?
The annual statements are based on data held by the Administration Manager, Link Market Services, as at 31 March 2024. If you told us to change your fund holdings and/or investment strategy after 31 March 2024, your annual statements will not reflect the changes.
You can confirm your current fund holdings and/or future investment strategy (how your future contributions are invested) by logging into the MAS Investor Portal. If you have not yet registered for the MAS Investor Portal, please click the button below, and select ‘Member Registration’ and follow the simple instructions. If you have any questions, you can email masinvest@linkmarketservices.com or call us on 0800 627 738.
Log in or register for MAS Investor Portal
Projected retirement balance and weekly income
A projected retirement balance and weekly income is provided in the Member Annual Statement for the MAS KiwiSaver Scheme and MAS Retirement Savings Scheme.
Where can I find out more information about how the projections are calculated?
The projections are based on the Financial Markets Conduct Regulations. You can find out more
Why don't I have a projected retirement balance and weekly income on my statement?
Your statement will not include a projection if:
- you were not a member of the MAS KiwiSaver Scheme or MAS Retirement Savings Scheme for the whole year (1 April 2023 to 31 March 2024)
- you were under 18 years old at 31 March 2024
- you were 65 years or older at 31 March 2024.
Why is my projected weekly income nil?
Weekly income is rounded to the nearest $10. If your projected balance is projected to be less than $5, it is rounded down to nil.
Why is my projected retirement balance nil?
Projected retirement balances are rounded to the nearest $1,000. If your projected balance is less than $500, it is rounded to nil.
Tax
Why am I paying tax when my investment return was negative?
Tax is payable on your taxable investment income, which may be calculated differently to your investment returns. This can mean that individuals with a negative investment return for the previous financial year may still have to pay tax.
You can also find out more general information about tax on your investment product at how your investment is taxed.
Contributions
Why are there no contributions or fewer contributions than I expected to receive into my MAS Retirement Savings Scheme account?
If you began working for a different DHB during the year, you need to advise your new employer to start contributions. Check with your new employer whether they have made this change.
Why was my KiwiSaver government contribution less than $521.34 when my contributions are shown as more than $1,042.86?
Contributions shown on your annual statement relate to the tax year ended 31 March 2024. However, the Government contribution shown on the statement is for the period ended 30 June 2023 which was calculated based on contributions received for the period 1 July 2022 to 30 June 2023.
Why do I have negative KiwiSaver contributions or small withdrawals that I did not make?
Inland Revenue can recover contributions made in error to your KiwiSaver account, such as overpayments by your employer. This occurs infrequently and the amounts are generally small. If you have not made contributions during the year and Inland Revenue recovers contributions from the previous financial year, your contributions may even negative. To learn more, talk to your employer.
If you cannot find the answer you were looking for, please email masinvest@linkmarketservices.com or call us on 0800 627 738.